Diners shared their take on Handmade Burger Co after it closed in Bath city center.
The directors were appointed yesterday (Thursday, January 23) after The Burger Chain Limited collapsed for the second time, with nearly 300 company employees laid off.
The Upper Borough Walls restaurant now appears deserted and already emptied of its furniture.
Cartons and trash bags are still on the restaurant floor, napkins and paper towels litter the floor, and signage has been removed from the walls.
Resident Steve Hicks said, “Not really surprising. One of the worst burgers I have ever had has been eaten at this place.
“Five guys can’t come early enough!
Simon James Chun said he was “not surprised” by the news, but claimed the failure of the business was due to “customers’ refusal to close earlier”.
One of them said “they made amazing burgers!” while another joked, she will have to “throw away my loyalty card!”
The restaurant was rated three out of five on TripAdvisor based on 335 reviews.
But guest reviews were mixed, with 69 “excellent” reviews, 70 “very good” reviews, 54 “average” reviews, 54 “poor” reviews and 72 “awful” reviews.
One user wrote: “The burgers here are fantastic! There is a good range of burgers available and the quality of the ones we selected were fresh and tasty.
“The service provided was excellent.”
A TripAdvisor user shared a scathing one-note review, titled “Burger with a side of bad manners,” after she had an “extremely unpleasant dining experience.”
She said she was “greeted unpleasantly” by a “rude” staff member who then served her the wrong burgers.
What happened to Handmade Burgers Co
The Burger Ltd chain had filed a notice of its intention to appoint an administrator for the 19-person chain during the holiday season.
The appointed directors said: “Unfortunately, despite considerable efforts to secure a sale of the company’s activities, this was not possible, and the 19 restaurants closed today with the loss of 283 jobs,” reports Business Live.
David Griffiths, Co-Director, said: “The UK casual dining market has experienced significant challenges over the past four years, largely due to overcapacity in the sector, which has resulted in a significant number of insolvencies.
“The sales of Handmade Burger Co. restaurants have almost halved during this period, which has proven to be unsustainable.
“It is disappointing that the circumstances have prevented the sale of the company in this case, but now we should focus on the employees affected by this difficult news.
“We will work hard to provide them with all the assistance they need to claim the money that is still owed to them.”
Handmade Burger Company was founded by Chris Sargeant and his two brothers who opened their first restaurant in Birmingham in 2006.
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